Member Care Associate (Full-Time or Part-Time)

Job Type: Full Time Part Time
Demographic Focus: Missionaries
Salary Type: Support-Based

Do you have a heart for missionaries and a gift for encouragement? What if your listening ear and pastoral care could help global workers and their families thrive where the gospel is least known? We’re looking for a compassionate, Christ-centered individual to walk alongside Team Expansion missionaries, offering prayer, care, and presence when it’s needed most. Care is provided from recruit status through full-time service and beyond. The work is shaped around each missionary’s needs, built on relationships, and coordinated with others in the organization.

This role is available full-time or part-time. The preferred location is Team Expansion’s home office in Louisville, KY. When you apply, please note in the comment field which option you’re interested in.

DUTIES/RESPONSIBILITIES

  • Raise and maintain a personal prayer and support base.
  • Undergird all thoughts and actions with prayer.
  • Connect at least monthly with those they are assigned to care for.
  • Assess new recruits for field readiness and collaborate with the recruit on a plan of care for optimal health on the field.
  • Coordinate the missionary and their family’s care with the Field Supervisor and Third Culture Kid care provider.
  • Provide debriefing for missionaries during Home Office Visits, and as needed.
  • Make overseas Field Visits as needed.
  • Attend Team Expansion’s annual conference, ICOM (International Conference on Missions), and three in-office training weeks, including Link training week, where you’ll meet with new recruits.
  • Meet monthly with the Member Care Director for encouragement, prayer, and accountability and to ensure that care efforts are unified and well-coordinated.

The full-time role also includes:

  • Attend other trainings and conferences as needed.
  • Facilitate church partnerships for the development of missionary care.
  • Become a certified provider of the PREP personality assessment.
  • Serve on the application committee.

QUALIFICATIONS

  • The Member Care Associate will be a Bible believer with a mature worldview, a commitment to the Great Commission, and a devotion to prayer.
  • The Member Care Associate should have a deep desire to help missionaries be successful in multiplying disciples who make more disciples.
  • The Member Care Associate should possess the ability to listen to and relate with cross-cultural workers.
  • The Member Care Associate should display a willingness to continue to grow and learn by taking additional training.
  • The Member Care Associate will have a burning compassion for, and deep commitment to, Unreached People Groups.
  • The Member Care Associate will possess administrative skills.

EXPECTED SKILLS AND EXPERIENCE

  • Possess pastoral gifts.
  • Feel called to care for missionaries and their families.
  • Be knowledgeable or willing to be trained in the basic principles of mental health, including trauma-informed care.
  • Display communication skills for interaction with teams, churches, mental health professionals, and others involved in the care of the missionary.
  • Must be computer literate.

JOB TITLE: Member Care Associate

STAFF SUPERVISOR: Member Care Director

SUPPORT-BASED POSITION: Yes

LOCATION: Home Office Preferred (Louisville, KY)

SCHEDULE: Full-time or part-time

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